Customer Support Analyst (Remote)

Milk Moovement is a powerful tool that connects all players in the dairy supply chain. With features for transportation monitoring, production tracking, quality monitoring & producer payment, Milk Moovement is the only tool you need to manage a dairy supply chain.

ABOUT THE COMPANY Milk Moovement is building a world-class team focused on getting the right milk to the right place at the right time. Our herd of over 50 employees and growing is driven to provide our clients with the data they need to make critical decisions that impact their operations and ultimately your favorite dairy products. Who is Milk Moovement you might ask? We are a young VC-backed company with humble roots and massive ambitions to disrupt the dairy supply chain. We think differently, act nimbly, and always leave things better than we found them. We're adding to our team as we continue significant growth in 2022. Check us out on Twitter, Instagram, LinkedIn, and our home page (@milkmoovement) to learn more or hit “apply” below! THE ROLE Milk Moovement is looking for a Customer Support Analyst to provide world-class 24-hour support to our clients. The ideal candidates will have high attention to detail, be comfortable navigating ambiguous situations, and have experience in data entry. The successful candidate will report directly to the Customer Success Lead. RESPONSIBILITIES: Milk Moovement is looking for a Customer Support Analyst to provide world-class 24-hour support to our clients. The ideal candidates will have high attention to detail, be comfortable navigating ambiguous situations, and have experience in data entry. The successful candidate will report directly to the Customer Success Lead. Your responsibilities include: - Respond to support tickets in a thoughtful, efficient, and friendly manner - Become a product expert, knowing features, workarounds, and even bugs inside and out - Report bugs and feature requests and follow up with customers upon implementation - Communicate with other teams (Development, etc.) to prioritize and resolve customer issues - Accurately process and convert static client data into digital data You might be the right cow-ndidate if: - You have 1+ years of experience in a data entry or customer support role - You make managing competing projects look easy and don't let items slip through the cracks - You build strong relationships and are a polished speaker that delivers white-glove service - You are tech-savvy and can easily self-learn and navigate new platforms You get extra points for: - Experience in the dairy or agriculture industries - Experience supporting the development process in bug resolution or new feature identification - Experience working in a high-growth SaaS company NITTY GRITTY Location: Remote Shifts: 7:30am-3:30pm, 3:30pm-11:30pm, and 11:30pm-7:30am EST Full-time: 30-40 hours per week Hourly wage: C$17 WHAT WE OFFER 🐮 Competitive salaries - we’re constantly reevaluating market trends to ensure we meet or exceed industry standards. 🐮 Unlimited paid vacation and flex time - unlimited vacation can be vague and difficult to track; we strongly encourage everyone to take at least 2 weeks off per year plus public holidays. The rest is up to you. 🐮 Enhanced health & dental coverage across North America. 🐮 Remote work environment - work from wherever you want or from one of our hubs in Halifax, St. John’s or Minneapolis. 🐮 Flexible hours - night owl or early riser? No problem. 🐮 Tools - need the latest and great software to perform more efficiently? Ask and you shall receive. 🐮 Monthly guest speakers - from shark trainers and graffiti artists to astronomers and sandwich aficionados. The more unique, the better.