Customer Success Lead (Remote)

Milk Moovement is a powerful tool that connects all players in the dairy supply chain. With features for transportation monitoring, production tracking, quality monitoring & producer payment, Milk Moovement is the only tool you need to manage a dairy supply chain.

ABOUT THE COMPANYMilk Moovement is building a world-class team focused on getting the right milk to the right place at the right time. Our herd of over 50 employees and growing is driven to provide our clients with the data they need to make critical decisions that impact their operations and ultimately your favorite dairy products. Who is Milk Moovement you might ask? We are a young VC-backed company with humble roots and massive ambitions to disrupt the dairy supply chain. We think differently, act nimbly, and always leave things better than we found them. We're adding to our team as we continue significant growth in 2022. Check us out on Twitter, Instagram, LinkedIn, and our home page (@milkmoovement) to learn more or hit “apply” below!THE ROLEWe’re seeking a numbers-driven Customer Success (CS) Lead to oversee our growing CS team. The CS Lead plays a critical role as an advocate for Milk Moovement’s clients and serves as their primary contact for their support and training needs. The CS Lead will oversee a team of CS Specialists and Analysts. The ideal candidate will demonstrate a proven ability to refine processes and procedures to support our clients. The CS Lead will also be responsible for setting, monitoring, and improving key metrics. Here are some other examples of things you will do:- Own internal procedures documents: build processes that scale and improve client experience- Team collaboration: work closely with internal teams and external partners to align priorities- Set, monitor, and improve key CS metrics: ensure constant improvement of the CS experience- Advocate for our clients: put our clients first - alwaysWHAT WE ARE LOOKING FORMilk Moovement seeks to have a diverse, inclusive, team-oriented, and curiosity-driven herd. Our CS team lives up to our core values, and we expect you will be excited to do so as well. You must have prior CS lead or management experience and extensive experience with tools like Intercom, Notion, Excel, Slack, Gsuite, and Zoom, but experience working in the dairy industry is not required! We will teach you all there is to know about the industry beginning with our Dairy 101 course. It is definitely more complicated than you think and that is why we do what we do! You will likely have been working in a client facing SAAS environment for 2+ years, but we are more interested in the how rather than the how long. Previous experience working in relationship or account management would be a major plus, but it is not required. STAND OUTWant to stand out? Send us a <60 second video describing why you're perfect for the role as a link or file upload below. A little camera shy? No problem. Send Aaron Clay a direct message on LinkedIn detailing in 500 characters or less why you're well suited for the herd!WHAT WE OFFER🐮 Competitive salaries - we’re constantly reevaluating market trends to ensure we meet or exceed industry standards.🐮 Unlimited paid vacation and flex time - unlimited vacation can be vague and difficult to track; we strongly encourage everyone to take at least 2 weeks off per year plus public holidays. The rest is up to you.🐮 Enhanced health & dental coverage across North America.🐮 Remote work environment - work from wherever you want or from one of our hubs in Halifax, St. John’s or Minneapolis.🐮 Flexible hours - night owl or early riser? No problem.🐮 Tools - need the latest and great software to perform more efficiently? Ask and you shall receive.🐮 Monthly guest speakers - from shark trainers and graffiti artists to astronomers and sandwich aficionados. The more unique, the better.‍